9/4/2023 0 Comments Youtrack licenseUsing a form to collect tickets gives you the flexibility to define mandatory and optional fields. YouTrack Helpdesk allows you to collect tickets through both email and customizable forms. Helpdesk for support agentsĬollect the information you need from customers With minimal time lost due to context switching, members of other teams can help support agents without sacrificing their own productivity. With YouTrack Helpdesk, it’s easy for members of various teams to collaborate on support tickets and help resolve questions. We’ve listened to feedback from multiple support teams and worked to assemble a collection of features that will help them deal with their tickets smoothly and efficiently.Ĭustomer-centricity often starts with involving multiple team members when handling customer requests. Providing quality support is unimaginable without a convenient workspace where your support agents can communicate with customers. Helpdesk projects are designed with support agents and other team’s members in mind For more details, check out the pricing page for YouTrack Helpdesk. For users of other helpdesk solutions, we offer 10 support agents for 1 year for free in YouTrack Helpdesk Cloud. If your support team grows, you can switch to a paid subscription for 4 or more agents at any time. Each Helpdesk project starts with 3 support agents who can use all of the functionality for free, in both YouTrack Server and YouTrack Cloud. In Helpdesk projects you can work with an unlimited number of customers and requests for free. The Knowledge Base stores not only documents that are visible to your team members, but also publicly available FAQs, documentation, and other resources that are valuable for reporters. By following your YouTrack URL, reporters will get access to their tickets and the public Knowledge Base content. You can use YouTrack to more closely connect with your customers. Ticket updates are then delivered to the customers via email. When working on tickets, your support agents have access to a number of instruments specifically tailored to common support scenarios, such as internal and external comments, signature and answer templates, service-level agreement (SLA) management features, and more. These requests then arrive in the Helpdesk project as tickets. Customer requests can be collected through emails or a customizable form that you can build into a website or internal portal. You work with these projects in the same YouTrack interface you know and love, alongside other projects that your teams manage. We designed these projects with support agents and other team members in mind, helping you organize your support system for external customers or your service desk for internal ones. The YouTrack Helpdesk experience starts with the new, dedicated Helpdesk project type. New content options, like the ability to embed Miro boards and Google Drive videos into your tasks and articles, will help you enrich your Knowledge Base, tickets, and tasks. The Zendesk and mailbox integrations have been improved to make migrating your customer support service easier. Enhancements to the Knowledge Base make it easier to build public documentation and FAQs. With the new Helpdesk project type, significant improvements for support agents, and the ability to work with an unlimited range of customers and their requests, YouTrack brings experienced customer support to all of your teams’ projects in one easy-to-use tool.īut that’s not all that’s new in YouTrack 2023.1. YouTrack 2023.1 introduces YouTrack Helpdesk, which enables you to streamline your customer support services for both external and internal clients.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |